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API Access to Topic Trends
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2
|
1250
|
October 24, 2024
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Extract the number of incomming calls that were rejected
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2
|
1232
|
October 12, 2024
|
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Interval Filter v2/analytics/users/details/query
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5
|
1525
|
October 11, 2024
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Agent Status report idle time verses idle presence returned in returned from user details query
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1
|
1207
|
October 7, 2024
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Find a specific Wrap-up Code and count dials
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1
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1222
|
October 6, 2024
|
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To identify whether an interaction was recorded
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1
|
1173
|
October 6, 2024
|
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Analytics Aggregates properties
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1
|
1153
|
October 5, 2024
|
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Discrepancies in startTime and endTime between recordingmetadata and GetCallConversations
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2
|
1228
|
October 2, 2024
|
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Query related to Service Level Formula for conversations of Orgs
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5
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1228
|
September 30, 2024
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Error with exporting interactions?
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2
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1218
|
September 28, 2024
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The dashboard should display the destination number that the user is calling
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2
|
1112
|
September 27, 2024
|
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Calculating ASA SLA and Determining Answered Calls Within 180 Seconds
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|
2
|
1301
|
September 26, 2024
|
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Report to find Calls transferred to a queue
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3
|
1369
|
September 25, 2024
|
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Provide Timezone for EU region to fetch the genesys data
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|
1
|
1108
|
September 25, 2024
|
|
Time taken by an API call
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|
4
|
1354
|
September 22, 2024
|
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Wrapup Performance views data discrepancies for Handle
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|
14
|
1757
|
September 20, 2024
|
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Request for average talk and Outbound Metrics from Genesys Cloud API
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|
2
|
1134
|
September 18, 2024
|
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Discrepancy in NA vs. EU Data for /api/v2/analytics/conversations/aggregates/query
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|
5
|
1113
|
September 18, 2024
|
|
Request for Interval Complete, Service Level Target %, and Met SLA Metrics from Genesys Cloud API
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|
3
|
1226
|
September 17, 2024
|
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Discrepancy Between Exported File Metrics and API Response Data in Genesys Platform
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|
1
|
1011
|
September 12, 2024
|
|
Interaction View via API
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|
2
|
1272
|
August 25, 2024
|
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Is there an API to retrieve recording access
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2
|
1219
|
August 22, 2024
|
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Outbound Campaign info
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|
2
|
1609
|
August 21, 2024
|
|
Aggregate ACD Calls by Queue and Ring Number
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|
5
|
1332
|
August 14, 2024
|
|
Short Calls reporting metric
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|
2
|
1191
|
August 8, 2024
|
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Analytics conversations details Pagination
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|
2
|
1405
|
August 4, 2024
|
|
Query related to participant purpose “station” in Queue Performance, Agent Performance, DNIS Performance and Wrap-Up Performance
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3
|
1156
|
August 2, 2024
|
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Difference between "Agent Performance" and "Interactions"
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|
1
|
1083
|
August 2, 2024
|
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Incorrect Off Queue and On Queue time
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|
1
|
1290
|
July 18, 2024
|
|
Conversations with media type message are taking 1-2 months duration
|
|
4
|
1297
|
July 14, 2024
|