Announcements

Topic	Replies	Views	Activity
Transition to our New Developer Announcement Community Forum! Description Dear Developer Community, This announcement informs you of an upcoming change regarding our developer forum communications. We are retiring our current developer announcement forum and transitioning to a new…	1	107	April 23, 2025
Removal and Replacement of Partner Billing Usage API Description: Genesys Cloud is transitioning to a new billing system. As a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. Y…	1	473	April 14, 2025
About the Announcements category	1	4958	August 28, 2017
Adding email Send permission to existing default behavior	0	176	April 18, 2025
Additional validation for in-queue and Customer First Callback related flows submitted in the queue object	0	181	April 18, 2025
Deprecation of (textBody, media, stickers) fields from REST endpoint (“Get conversation message”, "Get messages in batch", "Get message", "Send message") response	0	186	April 18, 2025
Removing external organization from reverse white pages lookup endpoint response	0	174	April 15, 2025
Introduction of limits for number of allowed response assets per org	0	220	April 14, 2025
Introduction of pagination support for GET web deployment configuration versions API endpoint	0	212	April 14, 2025
Deprecation of Sentiment Setting within Topics from Public API	0	171	April 14, 2025
Documentation update: Calibration within Evaluation response is reference	0	191	April 14, 2025
Deprecation and replacement of Create Media endpoint	0	212	April 14, 2025
Remove /api/v2/analytics/conversations/transcripts/query API	0	224	April 14, 2025
Schedules endpoint result sortBy field will default to sorting by name	1	405	April 7, 2025
Dark Hours for Historical Adherence Query Across Management Units API	0	265	April 1, 2025
Deprecation and replacement of WFM delete job endpoints	0	251	April 1, 2025
New Developer Forum is Coming!	17	1992	March 24, 2025
Introducing enhanced Usage service and APIs	0	426	March 21, 2025
Removal of leftover Knowledge Workbench V1 Associated APIs	0	344	March 18, 2025
Removing journeySegmentScope as a dimension and groupBy for journey analytics api	0	312	March 18, 2025
Deprecate Legacy Alerting Notification Topics	1	438	April 13, 2025
Platform Limit Event - LIMIT-0001 will reduce number of events produced	0	497	March 11, 2025
Deprecation and Removal of Limit Count APIs	0	373	March 11, 2025
Deprecation: ACD Chat v2.0 and resulting impact to Third-party Chat Routing	0	538	March 6, 2025
Removing the primaryContactId field from ExternalOrganization	0	414	March 4, 2025
Scope field will be removed from the body of Journey Segment request contract	3	617	February 26, 2025
Update to correct the behavior for the preserveIdleTTL parameter of the tokens/me resource	0	507	February 26, 2025
Preview API: Removal of property from 'dataIngestionRules'	0	425	February 26, 2025
Additional validation while creating MessagingTemplate canned response	2	637	April 25, 2025
New permissions requirements for user station endpoints	10	1836	April 25, 2025

Transition to our New Developer Announcement Community Forum!

Description Dear Developer Community, This announcement informs you of an upcoming change regarding our developer forum communications. We are retiring our current developer announcement forum and transitioning to a new…

1

107

April 23, 2025

Removal and Replacement of Partner Billing Usage API

Description: Genesys Cloud is transitioning to a new billing system. As a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. Y…